UpTrajectory Review
A recent Pew Research poll reveals that while nearly half of Americans are using AI chatbots, a significant majority are concerned about the rapid pace of AI development. The survey highlights a growing divide between usage and perception, with younger users particularly skeptical about the societal benefits of AI technology.
For small business owners, this data underscores the importance of understanding customer sentiment towards AI. As AI tools become more integrated into business operations, operators should be mindful of the potential backlash from consumers who feel overwhelmed by the speed of technological change. Engaging with customers about their concerns and demonstrating responsible AI usage could be key to maintaining trust and loyalty.
“63 percent think the tech is advancing too quickly.” — The Verge
Takeaway: Stay attuned to customer concerns about AI to build trust and loyalty.
From the original item — The Verge:
According to the latest Pew Research poll, 49 percent of Americans report using chatbots at least occasionally, but 63 percent think the tech is advancing too quickly. Overall, use of AI chatbots has increased dramatically since 2024, when only 33 percent reported using them. Specifically, ChatGPT’s usage has doubled since 2023, with 44 percent of respondents saying they’ve used it. But opinions remain negative, with only 16 percent saying that AI will have a positive impact on society.
Interestingly, it’s the younger generations who both report using AI more and who are inclined to have a more pessimistic view. 66 percent of Americans betw …